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from the desk

exploring ideas, innovations, and insights shaping the future of customer support.

THE SPARROWDESK BLOG
15 Best customer service software to watch in 2026 (free + paid)

15 Best customer service software to watch in 2026 (free + paid)

Author ImageSneha Arunachalam.Oct 2025
Why we built SparrowDesk: One platform for seamless, AI-powered support

Why we built SparrowDesk: One platform for seamless, AI-powered support

Author ImageShihab Muhammed.Oct 2025
21 Best help desk software to streamline support in 2025

21 Best help desk software to streamline support in 2025

Author ImageSneha Arunachalam.Sep 2025
Help desk software requirements: 13 Essentials you need to know

Help desk software requirements: 13 Essentials you need to know

Author ImageVaishali Jayaprakash.Sep 2025
What does good customer service actually look like? Let’s break it down

What does good customer service actually look like? Let’s break it down

Author ImageSneha Arunachalam.Aug 2025
18 Secret customer service tips your competition doesn't want you to know [2025 guide]

18 Secret customer service tips your competition doesn't want you to know [2025 guide]

Author ImageSneha Arunachalam.Jun 2025
csat survey

Customer satisfaction (CSAT) surveys: A complete guide with 60 questions

JAN 28, 2026

. 19 MIN READ

what is knowledge base software

What is knowledge base software? definition, types, benefits & best practices

JAN 27, 2026

. 16 MIN READ

knowledge base software features

The ultimate guide to knowledge base software features in 2026

JAN 27, 2026

. 14 MIN READ

customer service knowledge base

Building a customer service knowledge base that actually works

JAN 23, 2026

. 14 MIN READ

csat vs nps vs ces.png

CSAT vs NPS vs CES: Which customer metric drives growth in 2026?

JAN 21, 2026

. 19 MIN READ

ticket handling best practice

Ticket handling best practices: 11 ways to reduce response time in 2026

JAN 19, 2026

. 24 MIN READ

what is a support ticket

What is a support ticket? definition, types and How ticketing systems work

JAN 14, 2026

. 16 MIN READ

customer service analytics

Customer service analytics explained: Metrics that actually improve satisfaction

JAN 12, 2026

. 17 MIN READ

Customer service analytics explained: Metrics that actually improve satisfaction

Sneha Arunachalam

Sneha Arunachalam

.

JAN 12, 2026

Customer service analytics explained: Metrics that actually improve satisfaction
CSAT Calculator

CSAT calculator & complete guide to customer satisfaction

JAN 09, 2026

. 16 MIN READ

freshdesk pricing

Freshdesk pricing in 2026: Plans, add-ons, and hidden costs explained

JAN 09, 2026

. 10 MIN READ