Live chat & messaging
Connect instantly. Support seamlessly
SparrowDesk live chat uses AI agents to handle repetitive conversations and resolve common issues automatically, so your team focuses on high-impact chats while customers get fast, real-time support.
Personalize every chat experience
Customizable chat widget - Adjust colors, themes, alignment, logos, and launcher icons to match your brand perfectly.
Friendly greetings & after-hours notes - Set automated greetings and after-hours messages. So customers stay informed while your team or AI agents follow up.
Brand-aligned messaging - Modify the tone and style of your AI Agent so every interaction reflects your brand’s personality.
AI agents that handle chats for your team
AI Agent auto resolves
Instantly handle customer queries and auto-resolve up to 60% of requests, saving time and boosting efficiency.
Seamless human handoff
24/7 Support availability
Keep agents organized and efficient
Dedicated live chat inbox
All active chats appear in a focused section of your inbox for faster responses.
Track conversation insights
Multilingual support
Set SLA targets
Seamless & secure conversations
Smart widget placement - Define when and where your chat widget appears so it never interferes with your website’s user experience.
Secure domain control - Keep your chat safe by restricting access to trusted domains and preventing unauthorized use.
Protected chat history - Enable seamless chat continuity only for logged-in users or returning devices, ensuring private conversations remain secure at all times.
Deliver instant support with SparrowDesk Live Chat
